This Return and Refund Policy applies to the e - book products you purchase through Epic Ebook ("the Site" or "we"). Please read the following terms carefully to understand your rights and our processing procedures.

1. General Principles

Given the unique nature of e - book products (such as instant downloadability, replicability, and usability), we will only offer return and refund services under the specific circumstances outlined below.

2. Situations Eligible for Return and Refund

2.1 Product Inaccessibility or Damage

If you find that the purchased e - book cannot be accessed properly due to technical issues, or the file is damaged and cannot be fixed after purchase, you can submit a refund request within 15 days of the purchase date. Examples include being unable to open the file after download, encountering garbled text, or a link that never loads.

2.2 Duplicate Purchase

In the event of a duplicate purchase of the same e - book caused by a system error or your own accidental operation (you need to provide valid purchase records as evidence), you can apply for a refund for the duplicate portion within 15 days of discovering the duplication.

2.3 Significant Content Discrepancy

If there are significant differences between the actual content of the product and its description on the Site (for instance, if more than 5% of the book content is missing or it contains incorrect content unrelated to the description), you can apply for a refund within 30 days of the purchase date.

3. Situations Ineligible for Return and Refund

Subjective Preference Reasons: This includes, but is not limited to, dissatisfaction with the book’s theme, writing style, or the perception that it fails to meet personal expectations after reading. All such subjective reasons do not qualify for a refund.

Normal Usage: Once you have successfully downloaded and started using the e-book, regardless of how much of it you have read, it no longer meets the criteria for a refund.

Purchase from Non-Platform Sources: We are not responsible for returns or refunds for e-books purchased through unauthorized third-party channels. Please ensure you make purchases only through our official platform to guarantee support and eligibility for any applicable services.

Device Compatibility Issues: Problems related to device performance, software compatibility, or file format limitations that prevent you from reading the e-book do not qualify as valid reasons for a refund. We recommend checking the system requirements and supported formats before purchase.

4. Return and Refund Application Process

4.1 Submitting the Application

You can submit a return and refund application using the following methods:

• Email Application: Send an email to Service@EpicEbook.shop. Mark the email subject as [Refund Application - Order Number XXX]. The email should include the order number, purchase time, product name, refund reason, and relevant supporting materials (such as screenshots, error messages, etc.).

4.2 Review and Processing

We will complete the review within 3 working days of receiving your application:

• If the application meets the refund criteria, we will refund the corresponding amount through the original payment method. The refund typically arrives within 1 - 7 working days (subject to the processing speed of the payment platform).
• If the application does not meet the requirements, we will notify you of the reasons via email or the online customer service system.

5. Special Situations Explanation

• Promotional Activity Orders: For e - books purchased using coupons, discount codes, etc., during promotional events, the refund amount will be calculated based on the actual amount you paid.
• Multi - Product Orders: If an order includes multiple e - books, only the products that meet the refund conditions can be refunded, and the remaining products will continue to be available for normal use.

6. Contact Us

If you have any questions regarding this Return and Refund Policy or encounter issues during the application process, please contact us using the following methods:

• Email: Service@EpicEbook.shop

Epic Ebook reserves the right to adjust and update this Return and Refund Policy as needed. After an update, we will publish the latest version on the Site, and the revised policy will come into effect immediately upon publication. Please check this policy regularly for the most current information.